Terms and Conditions of Use VR7

To register and use the vr7 platform, you must meet the following requirements:

• Age at least 18 years old at the time of registration.
• Not a resident or citizen of any country that explicitly prohibits online betting.
• Never previously banned from the vr7 platform for fraud or terms violations.
• Register under your own name — each individual is only permitted to hold one (1) account only.

During registration, you are required to provide accurate and up-to-date information. vr7 reserves the right to request identity verification documents (KYC) at any time, including copies of your ID, bank statements, or other supporting documents. Accounts that cannot be verified within the specified period may be temporarily suspended until the KYC process is complete.

You are solely responsible for keeping your password and account login details confidential. vr7 will not be liable for any losses arising from unauthorized access resulting from your own negligence.

Vr7 accepts deposits via a range of payment methods commonly used in Malaysia, including FPX, Touch 'n Go eWallet, DuitNow, GrabPay, and USDT. The minimum deposit is RM 20 for most payment methods.

• All deposits must be made using an account or wallet registered in your own name.
• Vr7 does not accept third-party deposits.
• Deposited funds are typically credited to your account within minutes. Any unusual delays should be reported to the support team with proof of transaction.
• Vr7 reserves the right to decline or reverse deposits suspected of being linked to fraudulent activity or money laundering.

Any fees or charges imposed by third-party payment providers are the member's sole responsibility. vr7 does not cover third-party processing fees.

Vr7 is committed to processing all valid withdrawals promptly and in full. The majority of withdrawals are processed automatically within 1 to 15 minutes.

• The minimum withdrawal amount is RM 50 per transaction.
• Withdrawals must be made to the same account or wallet used for the deposit method, except in cases approved by the support team.
• Members who have not completed the KYC process may experience delays in withdrawals until identity verification is finalized.
• Vr7 reserves the right to place withdrawals on hold for security review purposes, though this review process shall not exceed 48 working hours under normal circumstances.
• Wins obtained through exploitation of technical errors, system malfunctions, or unauthorized means may be voided without prior notice.

If your withdrawal has not been received within the expected timeframe, please contact our customer support with your transaction reference so we can investigate promptly.

Vr7 offers a variety of bonuses and promotions from time to time. Each promotion has its own specific terms stated on the Promotions. The general terms that apply to all bonuses are as follows:

• Wagering requirement (rollover): All bonuses are subject to the wagering requirements stated in their respective promotional terms before withdrawals are permitted.
• Bonuses may only be used by one account per individual, phone number, IP address, device, and payment method.
• Vr7 reserves the right to forfeit bonuses obtained through unauthorized means or system exploitation without prior notice.
• Bonus abuse such as reverse betting (arbitrage) or using multiple accounts to claim the same bonus is strictly prohibited.
• The validity period for each bonus is stated in the promotional terms — expired bonuses will be automatically forfeited.

New members registering for the first time are eligible to claim the welcome bonus available at the time of registration, subject to the terms in effect on that date.

All games on the vr7 platform use a Random Number Generator (RNG) that has undergone independent auditing to ensure the fairness and randomness of every game outcome.

• Game results that have been finalized by the system are conclusive and cannot be disputed on the basis of feelings or perception alone.
• The use of automation software, bots, scripts, or any external tools that provide an unfair advantage is strictly prohibited.
• Playing in groups or colluding to exploit the system is a serious violation that may result in permanent account closure.
• Vr7 reserves the right to void and declare invalid any game rounds affected by technical failure or software errors. Affected funds will be returned to the member's original account balance.

Third-party game providers integrated with vr7 operate under their respective licenses and international standards. vr7 is not responsible for technical decisions made by external game providers.

Using the vr7 platform for any of the following purposes is strictly prohibited and may result in account closure without a refund:

• Money laundering, terrorism financing, or any criminal financial activity.
• Opening multiple accounts by the same individual.
• Providing false information, impersonating another person, or using fraudulent documents.
• Intentionally exploiting technical bugs or system errors.
• Depositing and withdrawing without any meaningful wagering activity (payment system abuse).
• Using the platform for any form of fraud against other players.

Vr7 takes problem gambling seriously and is committed to providing a responsible gaming environment. Our platform offers the following tools to help members stay in control:

• Daily/weekly/monthly deposit limits — can be configured in account settings.
• Loss limits — limit the maximum amount you can lose within a set period.
• Session time limits — set an alert when you have been playing beyond a specified duration.
• Self-exclusion — members may request a temporary break or permanent self-exclusion from the platform.

If you or someone you know is experiencing gambling-related issues, please visit the Responsible Gaming for more information and support resources. vr7 fully supports national efforts to address problem gambling.

Vr7 collects and processes members' personal data in accordance with the Privacy Policy published at Privacy Policy page of ours. In summary:

• Your data is collected solely for platform operations, KYC, fraud prevention, and service improvement purposes.
• Vr7 does not sell or share members' personal data with third parties for marketing purposes.
• All data is stored using high-level encryption and protected against unauthorized access.
• Members have the right to request access to, correction of, or deletion of their personal data, subject to applicable legal requirements.

Closure by Member: Members may close their account at any time by contacting the vr7 customer support team. Valid balances will be processed for withdrawal once all KYC requirements and security checks are completed.

Closure by vr7: vr7 reserves the right to suspend or close a member's account for the following reasons:

• Violation of any section of these Terms and Conditions.
• Suspected activity related to fraud, money laundering, or other illegal activities.
• Providing false information during registration or the KYC process.
• Use of multiple accounts by the same individual.

In cases of closure due to a violation, vr7 reserves the right to hold the account balance while the investigation is ongoing. If the investigation confirms fraud, the relevant balance may be forfeited entirely.

Vr7 provides an online betting platform with a high standard of service; however, we cannot guarantee that the service will always be free from technical disruptions.

• Vr7 is not liable for losses arising from internet disruptions, device failures, or third-party interference beyond our control.
• Vr7 is not responsible for game outcomes that a member considers unsatisfactory, as long as the RNG system is functioning correctly.
• Vr7's maximum liability to any member under any circumstances shall not exceed the net deposit amount made by that member in the 30 days prior to the claim.

Vr7 takes every member complaint seriously. If you have a complaint, please follow the procedure below:

• Step 1: Contact our customer support team via Live Chat or email with full details of your complaint.
• Step 2: Our team will investigate complaints within 3 working days and provide an initial response.
• Step 3: If you are not satisfied with the initial response, you may escalate your complaint to our Compliance Department for a second-level review.
• Step 4: The final decision will be communicated within 14 working days from the date the complaint is received.

All disputes will be governed in accordance with applicable law. The official language for all dispute proceedings is Bahasa Melayu or English.

Vr7 reserves the right to amend, update, or replace any part of these Terms and Conditions at any time without prior notice for minor changes, or with reasonable notice for significant changes.

Members are encouraged to review this page regularly to stay informed of the latest terms in effect. The date of the most recent update is always displayed at the top of this page.

If you have any questions regarding these Terms and Conditions, please contact our team via:

• Email: [email protected]
• Live Chat: Available 24/7 on the platform
• Telegram / WhatsApp: Via the link on the page About Us